Furniture FAQs

CARE INSTRUCTIONS:

  • IF YOU ARE KEEPING VERY HOT OR COLD MATERIAL, Please USE MAT OR COASTER.
  • PLEASE CLEAN ANY SPILLAGE WITH A DRY CLOTH OR USE LIGHT MOIST SOFT CLOTH, IF NECESSARY
  • USE WAX TWICE IN A YEAR OR LACQUER ONCE IN A YEAR IF YOU WANT A SHINY FINISH
  • OUR FURNITURE MADE OF NATURAL WOOD SO THERE MAY BE A SMALL DIFFERENCE AND THE OCCASIONAL BLEMISHes

WARRANTY:

  • OUR FURNITURE COMES WITH A 12-MONTH WARRANTY AGAINST ANY MANUFACTURING DEFECT 
  • PLEASE NOTE THAT A WARRANTY DOES NOT COVER ANY DAMAGE DUE TO THE USAGE OF THE PRODUCT BEYOND ITS INTENDED USE AND WEAR AND TEAR IN THE NATURAL COURSE OF PRODUCT USAGE FOR WARRANTY.

RETURNS:

  • FOR ANY MANUFACTURING DEFECTS AND DAMAGES IN TRANSIT, WE OFFER EASY REPLACEMENTS
  • IN CASE, YOU RECEIVE A DAMAGED PRODUCT, PLEASE CONTACT US WITHIN 2 DAYS OF RECEIPT
  • EMAIL US A FEW PHOTOGRAPHS WITH THE ORDER NUMBER AND ITEM CODE TO TESORWORLD@GMAIL.COM OR SHOPTESOR@GMAIL.COM
  • OUR SUPPORT TEAM WILL ESTIMATE THE DAMAGE AND REVERT WITHIN 24 HOURS
  • WE WILL EITHER ARRANGE TO COLLECT THE PRODUCT AND SEND YOU A REPLACEMENT FREE OF CHARGE OR JUST SEND YOU A PART OF THE PRODUCT AS PER THE SITUATION